Current service
Test checkout is currently enabled. Checkout creates test orders only. No real payment is collected and no goods are shipped for a test order. Use fictional details and the test card shown at checkout.
The information below describes our advertised shipping service for real orders once live purchasing is available.
Where we ship and what it costs
Checkout currently supports delivery addresses in the United States. International shipping and expedited shipping are not offered.
- Orders of $45 or more
- Free standard shipping
- Orders below $45
- $5.99 standard shipping
- Free shipping threshold
- Eligible merchandise subtotal before tax and shipping
The applicable shipping charge is displayed before you submit an order. Test checkout does not collect tax. For any future real order, review the final total and any applicable taxes shown at checkout.
Dispatch and delivery estimates
Our advertised dispatch target is within 24 hours of an accepted, paid order. Standard delivery is estimated at 2-3 business days after dispatch. Business days exclude weekends and carrier holidays. These are estimates, not guaranteed arrival dates; stock checks, address issues, weather and carrier disruptions can affect timing.
If we cannot ship within the promised time, we will notify you and provide a revised date, with the opportunity to accept the delay or cancel for a refund as required by applicable law. If we cannot fulfill your order, we will cancel it and refund the amount paid, including applicable shipping charges.
Tracking and address changes
When a real order ships, we send available tracking details to the email address supplied with the order. Carrier scans can take time to appear. Check the delivery address and email address carefully before ordering.
For an address correction or cancellation request, email xtcefw@gmail.com with your order reference as soon as possible. We will try to help, but changes may not be possible once the parcel has been handed to the carrier.
Missing, delayed or damaged parcels
If tracking has stopped, a package is marked delivered but cannot be found, or a delivery arrives damaged, contact xtcefw@gmail.com with your order reference and tracking details. Check with household members or the delivery location where appropriate. We will work with you and the carrier to investigate and arrange an appropriate remedy.
Keep the packaging and take photos of visible damage when practical. You are not required to resolve a carrier problem on your own before contacting us. See Returns & Refunds for return requests and product issues.