The 7-day return window
For a change-of-mind return, contact us within 7 calendar days after your order is delivered. Items should be unused, unfished, complete and in their original packaging, with any supplied accessories. Please handle hooks safely when inspecting or repacking tackle.
This window does not limit rights or remedies for damaged, defective or incorrect items under applicable law.
Test checkout is currently enabled. Checkout creates test orders only. No real payment is collected and no goods are shipped for a test order. Use fictional details and the test card shown at checkout. No physical return is needed for a test order.
How to request a return
- Email xtcefw@gmail.com within the return window with your order reference, the item and variant, and the reason for the return. For an item issue, include a description and photos if available.
- We will reply with the next steps, the return destination and any applicable shipping arrangements. Contact us before sending a parcel; the business location is not a published return address.
- Pack the item securely, cover any exposed hooks and retain proof of posting and tracking. Follow the return instructions provided in our reply.
Return shipping and charges
For a change-of-mind return, you pay the return postage. The original shipping charge is not refundable unless required by law. We do not charge a restocking fee or retroactively deduct the original free shipping from an eligible refund.
If an item arrives damaged, defective or different from what you ordered, we will arrange an appropriate remedy and cover reasonable required return shipping. Contact us before paying for a return label so we can provide instructions.
Inspection and refunds
Once the return arrives, we will inspect it and email you the outcome. An approved refund includes the price paid for the returned item and any associated tax refundable under applicable law, with shipping handled as described above. Refunds are issued to the original payment method.
We process approved refunds promptly and within any applicable legal deadline. Your bank or payment provider controls when the credit appears. If a refund has not appeared after the period advised in our confirmation, contact us so we can trace it. If we cannot approve a return, we will explain why and discuss the next step.
Damaged, defective or incorrect items
Check your order on arrival and let us know promptly if something is wrong. Include your order reference and describe the issue; photos can help us assess it. Depending on the issue and applicable law, we will arrange a replacement, repair where appropriate, or refund.
Ordinary wear, damage from fishing or misuse, and lost tackle do not qualify as change-of-mind returns. This does not remove any legal remedy for an underlying defect. Contact xtcefw@gmail.com if you are unsure.
Exchanges and cancellations
For an exchange, contact us to check availability and agree on the next steps before returning anything. A replacement is subject to stock availability.
For cancellation before dispatch, contact us as soon as possible. If we can stop the order, we will cancel and refund it. If it has already shipped, follow the return process above. Any mandatory cancellation rights remain unaffected.